Gold Coast Natural Skin Care
Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Returns, Refunds & Replacements
Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account.
No returns or exchange will be allowed after 7 days from receipt of your order. Any problems reported after 7 days which are not the fault of Make Up Cosmetics will incur a 20% re-stocking fee.
If a return or refund is necessary, this must fall within 1 month of the invoice date. Returns will not be accepted beyond 1 month. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Make Up Cosmetics behalf). Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened.
This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer’s expense. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. All goods/products must be unused when returned to Make Up Cosmetics in order to qualify for a credit or refund.